Core concepts
How does conversational search work?
Conversational search works by allowing users to ask follow-up questions and refine a search through dialogue.
Later questions can depend on earlier messages. The system may interpret a short follow-up using context already established in the conversation.
This makes the conversation history important when interpreting an answer. A response from a long dialogue may differ from a fresh-session response.
In Seenford
For Seenford, this means using clean sessions rather than personalised ones when collecting answers.
Example
After asking about suppliers, a user asks which options serve rural areas.
Related terms
Updated
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